[vc_row row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”92″ css_animation=””][vc_column]
[vc_separator type=”transparent” thickness=”1″ up=”32″ down=”0″][vc_column_text]At the Digital Design Lounge our servers host email for many of our clients. This guide has been written to help you manage your email accounts and setting up your accounts on your devices.[/vc_column_text][vc_separator type=”transparent” thickness=”1″ up=”32″ down=”0″][/vc_column][/vc_row][vc_row row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” background_color=”#f6f6f6″ css_animation=”” css=”.vc_custom_1445016243377{padding-top: 50px !important;}”][vc_column][vc_column_text]A guide to setting up your domain email on your device.
Device Configuration
[/vc_column_text][vc_separator type=”transparent” up=”32″][/vc_column][/vc_row][vc_row row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” background_color=”#f6f6f6″ css_animation=”” css=”.vc_custom_1445016317727{padding-bottom: 20px !important;}”][vc_column width=”1/4″][icon_counter flip_box_style=”advanced” icon=”Defaults-envelope” icon_size=”46″ icon_color=”#ffffff” block_title_front=”Microsoft Outlook Setup” block_text_color=”#ffffff” block_front_color=”#000000″ block_desc_back=”For instructions on how to configure Microsoft Outlook to use email hosted on our servers” block_back_text_color=”#ffffff” block_back_color=”#00bcb5″ custom_link=”1″ button_link=”url:https%3A%2F%2Fddlounge.com%2Femail%2Fmicrosoft-outlook-email-setup%2F||” button_text=”Click here” button_bg=”#ffffff” button_txt=”#000000″ height_type=”ifb-custom-height” box_height=”200″ cont_align=”on”][/vc_column][vc_column width=”1/4″][icon_counter flip_box_style=”advanced” icon=”Defaults-apple” icon_size=”46″ icon_color=”#ffffff” block_title_front=”iOS Device Setup” block_text_color=”#ffffff” block_front_color=”#000000″ block_desc_back=”For instructions on how to configure your iOS device to use email hosted on our servers” block_back_text_color=”#ffffff” block_back_color=”#00bcb5″ custom_link=”1″ button_link=”url:https%3A%2F%2Fddlounge.com%2Femail%2Fios-email-setup%2F||” button_text=”Click here” button_bg=”#ffffff” button_txt=”#000000″ height_type=”ifb-custom-height” box_height=”200″ cont_align=”on”][/vc_column][vc_column width=”1/4″][icon_counter flip_box_style=”advanced” icon=”Defaults-android” icon_size=”46″ icon_color=”#ffffff” block_title_front=”Android Device Setup” block_text_color=”#ffffff” block_front_color=”#000000″ block_desc_back=”For instructions how to configure your android device to use email hosted on our servers” block_back_text_color=”#ffffff” block_back_color=”#00bcb5″ custom_link=”1″ button_link=”url:https%3A%2F%2Fddlounge.com%2Femail%2Fandroid-email-setup%2F||” button_text=”Click here” button_bg=”#ffffff” button_txt=”#000000″ height_type=”ifb-custom-height” box_height=”200″ cont_align=”on”][/vc_column][vc_column width=”1/4″][icon_counter flip_box_style=”advanced” icon=”Defaults-cogs gears” icon_size=”46″ icon_color=”#ffffff” block_title_front=”General Email Settings” block_text_color=”#ffffff” block_front_color=”#000000″ block_desc_back=”For settings to configure any mail client/device to our email server” block_back_text_color=”#ffffff” block_back_color=”#00bcb5″ custom_link=”1″ button_link=”url:https%3A%2F%2Fddlounge.com%2Femail%2Fgeneral-email-setup%2F||” button_text=”Click here” button_bg=”#ffffff” button_txt=”#000000″ height_type=”ifb-custom-height” box_height=”200″ cont_align=”on”][/vc_column][/vc_row][vc_row row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” background_color=”#ffffff” css_animation=””][vc_column css=”.vc_custom_1445001599609{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column_text]
Frequently Asked Questions
[/vc_column_text][vc_separator type=”transparent” thickness=”1″ up=”13″ down=”0″][vc_column_text]Question: How do I access my email account online?
Answer: Our online webmail can be reached at http://webmail.digitaldesignlounge.com or http://webmail.yourdomain (without www)
Question: How do I change my password?
Answer: Login to your email account, you will see several options along the bottom, the first being change password. Note, always use a secure password.
Question: I’ve been locked out of my email account, what do I do?
Answer: If you repeatedly try to login to your email account using the wrong password the server will ban your ip address for 24 hours. If you want your account unlocked sooner please contact your account manager who will arrange to have your account unlocked sooner.
Question: I have a lot of spam coming to my email address, what can I do?
Answer: Our Spam filters mark spam with the tag {spam} in the subject. The spam scores can be changed from your cPanel account under email and “Mailscanner configuration”. If you do not have access to cPanel in your company you will need to speak to your IT administrator to configure this.
Question: How can I set an “out of office” on my email account?
Answer: Login to your email account, you will see several options along the bottom, if you click on the option called “Auto Responders” and then click on “Add Auto Responder”. Here you can add your name, subject title, email message and set a start and end date.
Question: What is the difference between POP3 and IMAP?
Answer: POP3 is the older method, POP3 downloads emails from the server onto the specific device. Mail clients will also remove the messages from the server after a set amount of time meaning they will no longer be available on other devices that are accessing the same email account or webmail. IMAP is the modern version that allows devices to read emails directly off the mail server. Because IMAP stores emails on the server you will have a limited mailbox size depending on your settings.[/vc_column_text][/vc_column][/vc_row]